Mike often gets asked to write articles on sales and customer service. Sharing his insights and experiences with a wider audience he would love your feedback and thoughts on these topics.
The Nature of Selling has Changed. Has your business noticed?
B2B Magazine - January 2014
As we get closer to 2020, enterprises that fail to change are likely to be left standing while those that align their sales process and training with new client expectations and teh changed sales environment are likely to be winners.
The Basics Don't Cut It Anymore
Enterprise Direct - May 2012
I had the pleasure of being in the river port of Echuca with me family on St Patrick's day and the town was in full flight. There were lots of celebrations with street stalls, bands, and even a hot rod show that was certain to drag in foot traffic. A retailer's dream you would think.
A shop in a corner position on the main drag with bright mixed branding begged us to enter. Inside we began to browse, look and touch. As we did so three young staff members lent on the counter discussing what they might do on Saturday night. At no stage did they look up, say 'Hi' or even ....
Retailers Told To Lift Their Game
Albury Wodonga News Weekly - 12 May 2012
Albury retailers have been judged - and some have been found lacking.
Mike Boyle, known as one of the country's leading "sales scientists", said Albury retailers overall showed a lack of pizazz and the situation was little better in Wodonga.
Mr Boyle, who will conduct a workshop this morning as part of the Business, Manufacturing and Innovation Festival, said he had noticed a negative trend in recent times, possibly because of the economic situation ....